Customer loyalty & retention

Turn customers into regulars.

Create loyalty experiences that bring customers back, strengthen relationships, and turn everyday visits into long-term loyalty.

Launch in minutes Built for local business
299
Total Customers30 DAYS
251
Active Customers30 DAYS
1,656
Stamps issued30 DAYS
227
Rewards redeemed30 DAYS
2,055
Total Transactions30 DAYS
11%
Redemption Rate30 DAYS
0
Push Subscribers30 DAYS
749
Pushes Sent30 DAYS
Performance Over TimeTracking new customers and transaction volume
Demo data
14010570350
Active CustomersNew CustomersTransactions
AB
Amal BenaliGold member
Active
25Visits
680Points
2Rewards
Le Coin Relax
Fidly
Welcome back, Amal
6 / 8 stampsOne visit closer
Reward unlockedReady to redeem
Explore the customer loop
The relationship gap

Getting customers is hard. Keeping them shouldn't be.

Fidly turns a one-time transaction into an ongoing customer relationship—without making loyalty complicated.

Without a loyalty loopThe relationship ends
Visit Leave
With FidlyA reason to return
Visit
Join
Earn
Return
Reward
Repeat
Fidlygives every visit a reason to become another.
The Fidly customer loop

Create a reason to come back.

From discovery to return, every moment moves the relationship forward.

ffidlycustomer loop
01

Discover

A customer finds your business.

Build your program

Your loyalty program. Your rules.

Choose a model that fits your business, then shape the rewards, card, and experience around your brand.

Program name
Sunrise Circle Live preview
Reward goal
8 visits
Reward
Complimentary favorite
Le Coin Relax
Fidly
Visit-based loyalty

8 stamps

Your next reward is 2 visits away.
Updates as your program changes
Beyond checkout

Reward more than purchases.

Turn valuable customer actions into opportunities for engagement.

Visit

Reward eligible visits.

+10

Purchase

Reward purchases.

+25

Google activity

Encourage eligible review activity.

+30

Social

Configure social engagement tasks.

+15

Referral

Reward customer referrals.

+50

Challenge

Create bonus activities.

+40

Birthday

Create birthday bonuses.

+20

Campaign

Run limited-time bonuses.

Customer balance680illustrative points
+10
+25
+50

Available activities and validation methods vary by program configuration.

Referral loop

Turn loyal customers into your best promoters.

Give customers another reason to recommend your business. When a friend joins and meets your program's criteria, the relationship grows on both sides.

Simple sharing Eligible referral rewards
AAmalShares
YYasmineJoins
OOmarReferred
Eligible rewardReferral completed
One new relationship
Digital loyalty cards

No plastic cards required.

Give customers a digital card that carries your identity, works with QR, and can support Apple Wallet or Google Wallet where configured.

Live card studio

Make it unmistakably yours.

Brand color
Stamp style
Apple Wallet Google Wallet
Le Coin Relax
Fidly
MEMBERAmal Benali
Add to Apple Wallet
Add to Google Wallet
Customer CRM

Know your customers.

Turn loyalty activity into customer relationships you can understand.

See loyalty progress Understand activity Keep the customer story together
SB
Sarah BenomarDemo customer · Gold tier
Fictional data
Member sinceMarch 2026
Visits12
Points850
Rewards3
Gold member150 points to VIPLast activity2 days ago
JoinedMar 02
VisitMar 12
Points earnedMar 12
Reward redeemedApr 03
ReferralApr 18
ReturnedApr 24
Segmentation

The right message. The right customers.

Group customers by loyalty activity, readiness, and relationship stage so every campaign starts with context.

See campaign targeting
24New
13Regulars
14VIP
27Inactive
16Reward Ready
17Birthday
30High Engagement
Campaigns

Give customers a reason to return.

Start with a clear audience, choose enabled channels, and send at the moment that makes sense.

Birthday reward
Inactive customer offer
Reward-ready reminder
VIP offer
Weekend bonus
Special promotion
CampaignBring regulars back
Draft
Choose an audience
Inactive customers32 demo profiles
Reward readyDemo segment
VIP customersDemo segment
Loyalty automation

Let loyalty work in the background.

Build supported customer journeys that continue even when you're busy.

Timely customer updates Trigger-based actions
WhenCustomer birthday
ThenSend birthday reward
WhenReward ready
ThenNotify customer
WhenCustomer inactive
ThenSend comeback campaign
Loyalty analytics

See what keeps customers coming back.

Understand how customers interact with your loyalty program—no invented performance claims, just the activity that matters.

Business analyticsUnderstand loyalty activity
Demo data
Active customers248Illustrative only
New members42Illustrative only
Returning92Illustrative only
Rewards redeemed36Illustrative only
Loyalty activityStamps & points collection over time
Last 7 Days
Peak +92 visits
MONTUEWEDTHUFRISATSUN
Top segmentsDemo
Regulars
82
Reward ready
61
VIP
38
High engagement
27
Fidly Merchant App

Built for your team.

Download the official Fidly Merchant app for iOS and Android. Designed for staff to quickly scan customer loyalty cards, issue stamps or points in seconds, and process rewards right from any smartphone or tablet.

Scan QR or Apple & Google Wallet passes Add progress & stamps instantly Process eligible rewards seamlessly
Customer PassFidly
Amal BenaliLe Coin Relax · Digital Pass
Fidly POSOnline
Align pass QR in frameScanning via camera...

Beautiful for your customers. Powerful for your business.

One loyalty ecosystem. Two experiences designed around the job.

Customer

A reason to return.

1Join2Earn3Track4Redeem
Business

A relationship that grows.

1Create2Engage3Understand4Retain
Customer lifecycle

From first visit to brand ambassador.

Fidly helps your loyalty experience grow with the relationship.

VisitorQR join
MemberStarts earning
ReturningFirst reward
LoyalKeeps engaging
VIPExclusive perks
AmbassadorRefers friends
Built for many rhythms

Loyalty that fits your business.

Start from a familiar mechanic, then make the program your own. Examples shown are illustrative.

01

Cafés

Eight visits → a favorite on us.

02

Restaurants

Earn points across eligible orders.

03

Beauty & Barbers

Visits unlock treatment perks.

04

Fitness

Consistency earns member rewards.

05

Retail

Points turn into future savings.

06

Bakeries

Collect stamps with every visit.

07

Spa & Wellness

Loyal members unlock extra care.

08

Entertainment

Reward visits and referrals.

09

Local Shops

A program built around your rhythm.

Simple setup

Launch your loyalty program in minutes.

A guided path from business setup to your first customer relationship.

Start for Free
1Create business
2Choose loyalty model
3Customize card
4Create rewards
5Invite customers
6Build loyalty
Plans that grow with you

Start free. Upgrade when you grow.

No invented prices—choose the plan that matches your stage.

FREE
0 DH/ month
0 DH / year

Perfect for small shops & getting started

1 branch max1 staff member max (+ owner)30 max customersStamps loyalty programs onlyApple & Google Wallet support
Start Free
PLATINIUM
350 DH/ month
or 3,499 DH / year

Advanced automation for growing brands

2 branches max8 staff members max (+ owner)1,500 max customersEverything in Pro planScheduled Marketing Campaigns5,000 marketing push credits / moAdvanced Analytics suite & exportPriority customer support
Upgrade to Platinium
ENTERPRISECustom Pricing

For chains, franchises & white-label brands

Need multi-branch management, custom API integrations, or dedicated SLA support? We build tailored loyalty engines for enterprise scale.

Unlimited branchesUnlimited customers & staff accountsCustom white-label solutionDedicated API & ERP integrations
Contact Sales
Start the relationship

Your next regular customer starts with one visit.

Create a loyalty experience customers actually want to use.